So I missed several hours of work yesterday morning while I took care of business and filed an insurance claim on my car. The insurance company naturally wanted to send me to their affiliated vendor to do the repair work, but I wanted to talk it over with my dad first — he’s a mechanic and an old-school car guy who knows lots of other car guys, and I wanted his recommendation before I made an irrevocable decision — so the telephone drone who took my claim put things on hold until I made up my mind. I was given a callback number for “the claim office that would complete the process” (presumably a different call center from the one that opened the claim, or at least a different floor in the same building; seems rather inefficient to me, but what do I know of modern corporate labyrinths?).
I took the car to see a guy, got a quote, then, with the clock pushing noon and the certainty that my inbox at the office was buckling under the strain, headed for work. I got busy and didn’t get around to calling my insurance company back, which was probably foolish procrastination on my part, but that’s how it happened and I won’t apologize for it.
This morning, I tried calling that claim-office number first thing, figuring I could maybe fax them my bid or something and have everything wrapped up in short order. Silly me…