Writing last week about my Cambridge adventure reminded me of something I ran across as I was cleaning up after The Great Water-Filter Containment Failure and Basement Flood of 2006. It’s a padfolio, one of those cheap vinyl folder-thingies that you sometimes get as freebies at business functions, the ones that contain a mini-sized legal pad, a pen, and a pocket for miscellaneous papers. This particular padfolio is a souvenir of “Cinemark Customer Service University,” a corporate training session I attended during my old multiplex days. Yes, it’s true — my minimum-wage, name-badge-wearing joe-job at the movie theater required me to attend a half-day company pep-relly on how to become a better ticket-taker. As I recall, the path to usher’s nirvana basically involved more diligence in between-show lobby cleaning and never, ever questioning theater management about anything. As I further recall, this propaganda session and its breathlessly enthusiastic mantra of total obeisance to people who didn’t have as much on the ball as my pet duck was one of the final straws that convinced me it was time to start looking for a more grown-up occupation. (True story: the day I finally quit, I had to explain to my manager what I meant when I said, “I tender my resignation.” He’d never heard that expression before. And this was the guy I was supposed to bow and scrape to because he was my “superior.” Oy.)
Sour grapes aside, I’m not one to throw away free stuff, so, naturally, I used the padfolio and, naturally, I’ve still got it. And I’m sure by this point you’re all muttering under your breath, “Yes, fine, Bennion, we all know you tend to horde crap, but what has this got to do with Cambridge?” I was just getting to that…
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